Service and Support

Support request

Our support hours

Monday through Thursday
10:00-12:00 and 14:00-16:00

Friday
10:00-12:00 and 14:00-15:30 Uhr

On Saturdays, Sundays and national holidays our support team is not available.

You can reach the support team via the MULTIEYE hotline +49-5441-5995-95 or by e-mail support@multieye.de

Mail inquiries are usually answered within two working days.

Note: For telephone support that goes beyond questions about MULTIEYE systems, we reserve the right to charge support costs. We will point this out during the telephone call.
Customers with service package

Customers with a service package can reach our support team during extended support hours via their assigned phone number and email address.

Remote service access

For remote service access please download the Teamviewer.

Software Downloads

Key Generator

HDD Calculator

HDD Calculator

You needMicrosoft Silver Light 3 or higher to use the HDD-Calculator.
Download here

Download the HDD-Calculator as a zip-file. Please unzip the file and open the enclosed index.htm in your browser.
Hier downloaden

Notes on the HDD calculator

With the hard disk calculator, you can quickly and clearly determine the required storage capacity, number of hard disks and network load by IP cameras from MULTIEYE systems.

In the calculation, you can combine analogue and IP cameras in order to calculate hybrid systems, for example.

The calculation is based on average values of determined image file sizes. These are dependent on compression and, especially with MPEG-4/H.264 cameras, on the size and duration of motion changes. Here we have given experience values.

It should also be noted that the determination of the network load does not take into account remote access by clients. The determined values of the hard disk computer are always to be understood as approximate values and are not binding.

For exact project planning of MULTIEYE systems, please contact our technical support.

Supported network cameras

MULTIEYE software, recorders and DVR kits support a wide range of network cameras and video servers (currently over 1,500 cameras from 120 manufacturers). In contrast to analog cameras, the differences in terms of the depth of integration are very large. During project planning, it should be checked in advance which network cameras and video servers are supported by MULTIEYE systems.

Further information on the depth of integration and range of functions can be found in the detailed network camera compatibility list, which is available on request.

Workshops / individual training

artec technologies AG offers its customers and interested parties a variety of workshops in small groups. Thereby, the course participants are not only provided with detailed expert knowledge about MULTIEYE products and system solutions, but also with a wide range of technical information on topics from the IP/CCTV sector.

Our service for you: individual training courses in Diepholz or at your premises.

Dates on request: Please contact our service team at sales@artec.de

MULTIEYE Basic Workshop

After participating in this workshop you will be able to realize MULTIEYE projects. You will install, configure and commission the MULTIEYE software on your notebook. This also applies to the client software. This workshop provides the basic knowledge of the MULTIEYE product range and its system solutions and is the prerequisite for obtaining the MULTIEYE Certified Partnership.

Target group: technicians, service employees, technical sales, administrators, project managers, pre-sales

Duration: 2 days

MULTIEYE Advanced Workshop

In our advanced workshops, you achieve advanced know-how about the MULTIEYE software, recorder, and modules. You will install and configure MULTIEYE components such as VideoCenter III; remote query tools; PrivacyShield; DataLog; the backup module, etc. Participants experience an extensive transfer of know-how and are then in the position to independently provide support at the first and second levels of support. Successful participation in a basics workshop is a prerequisite for the advanced workshops.

Target group: technicians, service staff, technical sales, administrators, project managers, pre-sales

Duration: 1 day

MULTIEYE Solutions Workshop

The primary focus of this workshop is upon solutions/applications. Configuration and the use of applications with the VideoCenter III, DataLog, VideoAnalysis, EventManager, PeopleCounter, PrivacyShield or licence plate identification are analyzed at length. In addition, participants can present their own projects in the workshop and seek group solutions together with our technology and software developers.

Target group: technicians, service staff, technical sales, project managers, software developers

Duration: 2 days

MULTIEYE Refresh Workshop

This workshop provides a refresher course in MULTIEYE expertise as well as presenting new features of MULTIEYE products and applications. This workshop takes place once a year, and although participation in it is not obligatory, it is highly recommended.

Target group: technicians, service staff, technical sales, administrators, project managers, pre-sales

Duration: 1 days

Costs:
2 days MULTIEYE Basic Workshop
€ 400,00 Euro per person

1 Tag MULTIEYE Advanced Workshop
€ 200,00 Euro per person

All prices exclude 19% VAT